Logistics & Returns
Logistics & Returns Policy
Shipping & Delivery
We strive to process and ship all orders promptly to ensure you receive your medical supplies when you need them.
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
Delivery times vary based on your location:
- Metro cities: 2-4 business days
- Other locations: 4-7 business days
Shipping Charges
Shipping charges are calculated based on the weight and destination of your order. Free shipping may be available on orders above a certain value.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Return Eligibility
Items can be returned within 7 days of delivery if they are:
- Unused and in original packaging
- Accompanied by the original invoice
- Not damaged or tampered with
Non-Returnable Items
For health and safety reasons, certain items cannot be returned:
- Opened or used medical supplies
- Personal protective equipment (PPE)
- Items marked as non-returnable
How to Initiate a Return
To start a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Contact Us
For any questions about shipping, returns, or exchanges, please reach out to our customer service team. We're here to help!